Terms and Conditions / Refund Policy

Returned Goods/Cancelled Orders

We will happily accept returns within 14 days of receipt, provided that the item returned is in its original and unused condition, with all original packaging. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.

You have the right to cancel or return your order under the Distance Selling Regulation however; refunds may not be given for items that have been specifically ordered for a customer, or cut to customers requested measurements or returned in a state considered not to be re-saleable. Items must be returned and received within 14 days from the day of despatch and in a resalable condition for a refund to be given. We reserve the right to make up to a 30% handling charge on some returns.

If you wish to cancel your order or your goods arrive damaged, please phone us on 01875 617 490

Payment Options

Credit Card

You can pay by Mastercard, VISA or Debit card.Payments are processed on a secure server and all orders and payment details are encrypted for security.


PayPal acts like a digital wallet where you can securely store all your payment options, such as your bank account and credit card.

Delivery Schedule We will normally despatch your order to you in 3 business days .Ross Fabric orders Next day delivery if ordered before 12 noon on business days.Moon Fabrics despatch your order to you in 4 business days.

Item colour

If you purchase the same goods under two or more orders, we cannot guarantee that the goods supplied will be from the same batch and be an exact colour match.

Every effort has been made to reproduce colours as accurately as possible. However, different computers show colours in slightly different ways. In the case of fabrics, it is recommended that you reques.

Sample Cutting

We do our best to photograph the fabrics as close as possible.  Unfortunately, colour representation on screen can vary from the actual fabric; it can change depending on what sort of screen you are looking at it on, also colours can sometimes be difficult to get just right.

Whilst we try to reproduce colours of fabrics accurately all monitors vary and therefore it is advised that customers use our sampling service to see the actual fabric before ordering.


Samples are sent by Royal Mail 2nd class post and normally arrive within a 1 week.

Samples will be charged at a cost of £2.